TERMS AND CONDITIONS

5starcourses.co.uk (Enhanced Ltd) provide the training and delivery of regulated qualifications, we do not guarantee certification. Certification of these regulated qualifications can not be provided unless the learner is able to wholly complete their portfolio to the required standards of the Awarding Organisation. 

5starcourses.co.uk (Enhanced Ltd) reserves the right to cancel or reschedule any of its courses. Where it is necessary to cancel or reschedule any courses, you will be informed at the first available opportunity and delegates will be rescheduled as a priority to the next available course(s). 5starcourses.co.uk (Enhanced Ltd) does not accept any responsibility for certificates expiring as a result of a cancelled course.

Payment: Full payment is required prior to the classroom-based course start date(s). 5starcourses.co.uk (Enhanced Ltd) reserves the right to withhold certificates until full payment has been cleared. Individual consumers are required to make payment at the time of booking.

COMPANY CANCELLATIONS

The full course fee will be charged for cancellations made after the course start date. Cancellations can be received either by phone (0207 183 9082) or email (sales@5starcourses.co.uk). Courses start the moment you are registered on the course platform or confirmed onto the course.

CONSUMER CANCELLATIONS

If you are booking as an individual, you have 14 days in which to cancel your booking from the date it was made. For courses that are booked outside this period, the cancellation request must be received at least 14 days prior to the course starting. Cancellation requests made after the 14-day period will be charged the full course fee. This does not affect your statutory rights.

 

COURSE REMOVAL

• 30 days payment period from date of invoice being issued
• If business is wishing to send out Supplier Forms or PO Numbers etc then we will send out automated email within the first working week of the invoice being created.
• Enhanced Ltd (5starcourses.co.uk) reserves the right to suspend any learners of a business booking the date the invoice has become overdue.
• Invoices overdue by 45 days will receive a late payment notice and a formal process will be followed.

Consumer

• Pay the day invoice is sent out if requested and do not set up on platform until either initial payment is paid or full payment. Second/monthly payments will be charged to the card on file in which the payment plan is set up.
• Suspend on platform after 30 days if a payment is overdue.
• Enhanced Ltd (5starcourses.co.uk) reserves the right to suspend a learner for missed monthly payments from the date of the missed payments.

AWARDING BODIES

5starcourses.co.uk (Enhanced Ltd) reserve the right to choose a fully-accredited awarding body. This will be one of the following:

• Training Qualifications UK (TQUK)
• Focus Awards
• ProQual

TRANSFERS

A charge of 50% will be applied to any transfer request received by 5starcourses.co.uk (Enhanced Ltd), provided that they are received at least 5 working days before the course start date. Any transfer requests received outside of the 5 working day period will incur an additional 100% charge of the course fee.

ONLINE COURSES TRANSFERS

No payment will be charged within the first 7 days of booking the course. After 7 days, there will be a charge of 50% percent of the course fee.

If you subsequently cancel a course after a transfer has been made, then the full cost of the course will be charged. Transfer requests can be received either by phone (0207 183 9082) or email (sales@5starcourses.co.uk).

COURSE PRICES

All our prices are subject to VAT at the prevailing rate, if VAT is applicable.

COURSE TIMING AND JOINING INSTRUCTIONS

Good time-keeping is essential throughout the course. 5starcourses.co.uk (Enhanced Ltd) will issue full joining instructions to the booker for delegates attending the course, which includes information regarding the start time of the course and any additional information required. If the booker does not receive the joining instructions, it is their responsibility to contact 5starcourses.co.uk (Enhanced Ltd) either by phone (0207 183 9082) or email (sales@5starcourses.co.uk) to arrange for them to be re-sent.

Failure to attend the course due to not receiving joining instructions will result in the full cost of the course being charged. It is the responsibility of the booker to ensure that the delegate is fully briefed and made aware of these instructions and all course requirements before attending the course.

ATTENDANCE

Delegates must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for delegate(s) who arrive late or are absent from all or part of the course. This applies even if they are refused admittance due to lateness.

MEETING THE NEEDS OF DELEGATES

5starcourses.co.uk (Enhanced Ltd) has an Equal Opportunities Policy. To enable us to ensure that all customers are treated fairly and their requirements are fully met, you must advise us in advance of any special requirements that your delegate(s) need in order to enable them to participate fully in the training.

Please note that any specialist equipment and/or personnel such as signers or translators are not provided by 5starcourses.co.uk (Enhanced Ltd); however, these can be sourced at your own cost.

MISSING PAYMENTS – CONSUMER

If a consumer chooses an easy payment method and does not complete the payment as agreed with the sales team, no refund will be made to the consumer. A charge in full will be requested from the consumer and will be removed from the course. It is the consumers’ responsibility to contact 5starcourses.co.uk (Enhanced Ltd) and make payments according to their easy payment plan.

Non-payment may result in the consumer being suspended from the course until payment is made, and this may also incur a fee. If payment is over thirty days late, the student will become liable to our standard fees as below:

• £499 – Level 3 Award in Education and Training
• £999 – Level 4 Certificate in Education and Training
• £2000 – Level 5 Diploma in Education and Training
• £2000 – Level 6 Diploma in Career Guidance and Development
• £999.99 – Level 3 Certificate in Assessing Vocational Achievement
• £999.99 – Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice

5starcourses.co.uk (Enhanced Ltd) reserves the right to pursue the consumer through the legal system to recover the outstanding payments.

MISSING PAYMENT – BUSINESSES

If an organisation or company chooses invoice payment methods and does not complete the payment as agreed with the sales team, no refund will be made to the business, even if the business decides to leave the course. 5starcourses.co.uk (Enhanced Ltd) reserves the right to pursue the company through the legal system to recover the outstanding payments. As a business, invoices will be dealt with as an outstanding invoice. If one invoice is paid but another is not paid, 5starcourses.co.uk (Enhanced Ltd) reserves the right to block all students that have been logged onto the online platform.

LIMITATION OF LIABILITY

Except in respect of death or personal injury caused by the negligence of 5starcourses.co.uk (Enhanced Ltd), the company shall not be liable by reason of any representation (unless fraudulent) or implied warranty, condition or other term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, cost expenses or other claims for compensation. The entire liability of 5starcourses.co.uk (Enhanced Ltd) to you under or in connection with this agreement and the provision of the training shall not exceed the sum of twice the contract value.

DATA PROTECTION ACT 2018

Personal data collected will be used for the purpose of delegate and course administration as required by 5starcourses.co.uk (Enhanced Ltd) and may be disclosed to appropriate bodies/organisations associated with such courses.

The information may also be used for marketing purposes and you could be contacted by letter, fax, telephone or e-mail with details of future events and courses organised or promoted by 5starcourses.co.uk (Enhanced Ltd) which may be of interest to you.

5starcourses.co.uk (Enhanced Ltd) proactively manages all marketing communications to enable delegates and organisations to opt out from further communication at any time.

5starcourses.co.uk (Enhanced Ltd) will not contact any delegate or organisation that has previously unsubscribed from email or newsletters. Contact details supplied to 5starcourses.co.uk (Enhanced Ltd) will not be passed on to third parties.

If a student or booker gives 5starcourses.co.uk (Enhanced Ltd) the incorrect details or requires a replacement certificate due to an error occurring due to the students or bookers information, this would lead to a £100 certificate replacement charge.

REGISTRATION

Students will not be registered until full payment of the course is completed. If a student does not complete full payment, 5starcourses.co.uk (Enhanced Ltd) reserves the right to remove a student at any time due to non-payment. Students will not be regarded as on the course until full payment is made. Students are not required to be registered with a particular awarding body and this can be changed at any time.

Students will only be able to receive their registration number upon completion of their course.

If a student has not submitted any work within the 300 days of starting the course this will be classed as a non-starter and will be removed from course. If no submissions are completed within 30 days, the student will not be registered with the awarding body.

COMPLETION OF COURSES

Students are entitled to a 12 months completion period on platform. This is applicable to every course.

Evidence of identification must be submitted upon completion of a students qualification before their certification can be claimed from the awarding body.

 

PLAGIARISM AND MALPRACTICE

5starcourses.co.uk (Enhanced Ltd) will not condone or accept plagiarism in any form. All essays, documents and materials submitted by our learners are checked for plagiarism on a regular basis. If the work submitted is flagged for plagiarism, it will be referred to the learner and not accepted.

5starcourses.co.uk (Enhanced Ltd) will also not accept any form of Malpractice. This includes fraudulent behaviour in regards to observations and teaching hours. 5starcourses.co.uk (Enhanced Ltd) use observer compliance checks and observer documentation to ensure that observations have been carried out legitimately and in line with the Awarding Organisation’s guidelines. Any fraudulent work submitted towards the qualification will be referred to the learner and not accepted.

Students must not submit documents to more than five assignments in one week. This is to ensure a fair and consistent service to all our students. It will also assist you in your studies, as you will receive feedback from your submissions before submitting further work. If you choose to do this, it will be flagged by our IQA will result in investigation for plagiarism. The IQA will then contact you via telephone to discuss this further.

5starcourses.co.uk (Enhanced Ltd) will not accept any instance where AI (Artificial Intelligence) usage replaces the learner’s work entirely. In the instance when AI is used for areas such as spelling, grammar or further research if it is paraphrased or directly quoted (in quotation marks), or used for general research then it should be fully referenced. 5starcourses.co.uk (Enhanced Ltd) will use toolkits that scan for the use of AI and if this is picked up without the proper references work will be referred to the learner and not accepted.

Course removal based on plagiarism and malpractice

5starcourses.co.uk (Enhanced Ltd) reserve the right to issue two formal warnings to candidates found guilty of committing plagiarism or malpractice. These warnings will be issued by the Tutor to the student via email and will be recorded on the student’s profile. A first written warning will incur a cost of £9.99 issued to the student, per month for a three months period. A second written warning will incur a cost of £19.99 issued to the student, per month until the student completes the qualification to the required standard. The student account will be suspended until payment is received on both occasions. We charge these administration costs because a large and costly process must be followed when discovering plagiarism:

– Warnings issued by the Tutor
– All work then scanned and checked for plagiarism
– Consultation with Senior Management
– Consultation with the Student
– Resubmission and remarking of all work

If the student is found guilty on more than two occasions, Enhanced Ltd reserve the right to cancel a student’s access to the course and the candidate will be removed from the qualification with immediate effect. 5starcourses.co.uk (Enhanced Ltd) operate in line with the requirements and guidelines provided by the relevant Awarding Organisation. We will issue two formal warnings as required before closing the qualification if the student is found to commit a third offence.

 

COMPLIANCE CHECKS

5starcourses.co.uk (Enhanced Ltd) are required to complete a number of compliance checks that will include the following: ID checks, qualified observer confirmation and plagiarism checks. If any student commits fraud or is found to attempt to commit fraud, then the student will be removed from the course and no refund will be made available.

 

FEEDBACK FOR WORK SUBMITTED

Our tutors aim to provide feedback within 5 working days per assignment submitted, we ask that students do not submit more than 5 submissions a week. If multiple files are submitted on one occasion, this will cause a delay in feedback. We encourage our learners to submit work as they progress through each assignment, this is to ensure they receive feedback as soon as possible.

 

24 Hour Priority Marking

As part of being a registered centre we must adhere to the total qualification time across all our courses because of this we ask that students do not submit more than one assignment a day. Should a student be found to be submitting large amount of submissions 5starcourses (Enhanced Ltd) reserves the right to downgrade the student to the standard 5 working day plan.

Priority marking is provided between Mon-Fri, this excludes weekends and public holidays. Please also note that our centre is closed between 18/12/2024 – 01/01/2025 for the Christmas Holidays and priority marking is also excluded during this period, as we believe that this is a time for our team to spend some quality time with friends and family.

 

SUPPORT PROVISION

No further support or access will be provided until payment for the subscription has been made. All payments will be made via direct debit.

Once the course has expired (see section on COMPLETION OF COURSES), the student will be required to pay monthly subscription fees as detailed below. These subscription fees will start from the date of expiry of the course.

 

WORKPLACE SUPERVISION

For any courses that involve workplace supervision, the student is required to have access to their own suitably qualified supervisor and this will not be provided by 5starcourses.co.uk (Enhanced Ltd).

 

OBSERVATIONS

Students may be required to complete their observations via Skype whilst completing their course with 5starcourses.co.uk (Enhanced Ltd). This will provide students from all areas of the United Kingdom the opportunity to complete their observations using a suitable and efficient method of assessment. 5starcourses.co.uk (Enhanced Ltd) will determine whether the student will complete all observations via Skype. This will depend on a variety of factors including location, time of year and duration. The decision will be made the Support Team.

Cancellations for live in-person observations within 1 month from the visit taking place will be chargeable at £750.00 per learner.

 

WORKPLACE PLACEMENTS

For all courses that require observations within the workplace, the student is required to have access to their own workplace placement and this must be arranged before purchase of the course. A workplace placement will not be provided with the course and 5starcourses.co.uk (Enhanced Ltd) will not be held responsible for any unarranged placements.

 

EXPIRY OF ONLINE COURSE

When an online course expires, the student will have up to three months to request an extension. If an extension is not requested within three months of expiry, 5starcourses.co.uk (Enhanced Ltd) reserves the right to remove the learner and all related submissions from the platform. Student’s must be signed up to an extension plan to avoid their account being suspended, plans can be cancelled at any time at the point of completion or if the student no longer wishes to continue.

SUBSCRIPTION FEES BASED ON EXPIRY OF ONLINE COURSE

If a student expires, the student will be charged from the date of expiry. If a student contacts 5starcourses.co.uk (Enhanced Ltd) to restart after this expiry, the student will be required to pay the outstanding subscription from the prior subscription period. If the subscription fee is not paid, the student will not be restarted on the course. No further support or access will be provided until payment for the subscription has been made.

As of the 1st April 2024, expired students will pay £29.99 per month (including VAT) to extend their online course. Students extending their course before 11th January 2019 may already be signed up to another payment plan. All payments on all plans will be made via direct debit or invoice and it is the responsibility of the student to cancel this direct debit at their discretion.

SUBSCRIPTION FEES BASED ON EXPIRY OF CLASSROOM COURSE

If a student’s classroom course expires, they will be required to pay a fee of £60.00 per month to extend their classroom course. This does not apply to PRINCE2® courses.

If a student’s PRINCE2® classroom course expires, student’s enrolled on the PRINCE2® classroom course will not have the ability to extend their course upon expiry. If a student wishes to complete their PRINCE2® classroom course after expiry, the course will need to be purchased again.

PROFESSIONAL BODY MEMBERSHIPS

5starcourses.co.uk (Enhanced Ltd) can not guarantee a student’s membership with a professional body on completion of one of our courses. We offer fully-accredited courses that, once completed and certified, will allow you to apply for a professional body membership. There is no guarantee that the student will be accepted for professional body membership and we accept no responsibility for this. It is the responsibility of the student to look at the criteria of the professional body for membership.

MONITORING AND REPORTING (BUSINESS)

If you are a business with candidates enrolled on our courses, you can request monitoring reports that will track a candidate’s process. Should you wish to do this, candidates have the ability to authorise this through their account on the learning platform. After selecting a pricing plan to suit your requirements, our system will generate the reports and send them to the named individual.

 

Company Name: Enhanced Ltd

Address: Matrix House, 30 Goodman Street, Leeds, LS10 1NZ

Company Reg: 07131853

VAT Reg: 110404974