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Frequently Asked Questions


We have been providing training in the United Kingdom for over 10 years. Throughout these 10 years, we have expanded our range of training courses across a variety of different sectors, we have grown into an organisation with several teams that are dedicated to our students, and we have developed an array of learning materials and resources to benefit our learners.

We have over 30 years of experience of teaching within our team. Our highly skilled tutors are all qualified at degree level and provide the best quality feedback to all submissions of work.

We have been offering a variety of training for over 10 years and have seen many training providers come and go in our time. Comparatively, we have developed a 5-star service, providing high-quality training for all students that are enrolled with us. Our 5-star service includes access to our user-friendly e-learning platform, outstanding tutor support, course materials, observations, and accredited certification.

We want all of our learners to succeed; it is our intention that with the confidence they gain from the qualifications they achieve with us, they will go on to accomplish more in their own careers, wherever and whatever that may be in.

We are dedicated to providing excellent education and training courses alongside top-class support, enabling adult learners to progress in their subject area and open up their employment opportunities.

The quality of online training is the biggest issue industry-wide. We are here to combat this problem through the provision of our 5-star service. We offer full online support from qualified tutors, response to all marking submitted within three working days, and a wide range of excellent learning materials to support you throughout your course. We are an approved TQUK and Pearson Edexcel centre and all of our qualifications are Ofqual regulated.


Yes, we offer an all-inclusive service across all courses. This means no additional costs, no hidden fees and most importantly – no stress!

Observations are included within the course if required. However, we want you to complete the course to the best of your ability which is why we recommend acquiring an observer within your workplace, this is more convenient for you and you may feel more comfortable with someone you work with.

Yes, we provide a wide range of learning materials and resources. These include course guides, advice leaflets, information packs, video support lessons, and many more. All learning materials and resources are included within the cost of the course.

We are an approved centre with Training Qualifications UK (TQUK), Pearson Edexcel, Focus Awards and ProQual. 


At 5 Star Courses, we try to be as flexible with payments as possible to create a smoother enrolment for our learners. There are multiple ways you can enrol:

  • Through our registration page
  • Through telephone. Our contact number is 0207 183 9082 and we are available Monday – Friday, 9:00 am – 5:00 pm.
  • Through invoice. If a company would like to purchase a course for one of their employees, we are able to issue invoices to the finance department of the company

After purchasing one of our courses, you will receive your log in details, an invoice and a welcome email through to your email address. Additionally, the support team will try to contact you via telephone for a welcome call – this is a great opportunity to learn how to use our learning platform and to ask any questions you may have. From here, you have access to our platform for twelve months to complete the course entirely at your own pace.

If you would like to set up a payment plan, please call us on 0207 183 9082 and one of our representatives will offer you the best payment plans we can offer for that specific course.

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